FAQ's
Placing an Order
Q: How do I place an order?
Placing an order is simple! Just follow these steps:
Visit our website and browse our products.
Select the item you want and click “Add to Cart.”
Review your cart and click “Proceed to Checkout.”
Enter your shipping and payment information.
Confirm your order and complete the payment.
Q: What payment methods do you accept?
We accept a wide range of payment options, including Bank Transfers and Cash on Delivery (COD).
Q: Are there any additional charges besides the product price?
The price shown on our website is the final price, including all taxes. However, additional shipping charges might be added at checkout depending on your location and the size of your order. You’ll see any extra charges before you complete your purchase.
Shipping and Delivery
Q: How long does delivery take?
Delivery times vary depending on your location, but most orders are delivered within 3-7 business days. Please keep in mind that holidays or unforeseen circumstances might cause slight delays.
Q: How long will it take for my furniture order to be delivered?
Most of our furniture is made-to-order, which can take approximately 10-15 days to manufacture. Once the item is ready, it is dispatched for delivery, which typically takes 1-3 business days for domestic shipments. If the furniture you ordered is already in stock, we will ship it out right away.
Q: What are your shipping rates?
Our shipping rates are based on the weight, volume, and overall dimensions of the items in your order. These charges are calculated and added to your total during checkout.
Q: Do you offer free shipping?
We do not currently offer free shipping because of the significant size and weight of most of our products. The shipping fees help us cover the costs of safely delivering your furniture.
Returns and Customer Service
Q: What is your return/exchange policy?
We have a hassle-free return and exchange policy. If you receive a damaged or incorrect item, please contact our customer support team within 7 days of delivery. We will assist you with either a return or an exchange.
Q: How can I contact customer support?
You can reach our customer support team by filling out the form on our Contact Us Page or through our contact number directly. We will respond to your query as soon as possible.
We hear this frequently!
Q: Will I receive a confirmation after placing my order?
Yes. You will get a confirmation message on the mobile number you provided in the shipping details. Or if you included your email address, you’ll also receive a confirmation email with your order summary.
Q: Can I track my order?
Yes. Once your order has been shipped, you will receive an email or SMS with a tracking number and a link to track its status.
Q: Can I cancel my order?
Yes, you can cancel an order as long as it hasn’t been shipped yet. Please contact our customer support team as soon as possible with your Order ID, and they will help you with the cancellation process.
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